Global Manager - MDM Systems & Process

About the role

The Global Manager – MDM Systems & Process is responsible for establishing, maintaining, and continuously improving master data integrity, quality, and governance across a worldwide freight forwarding organization. This role acts as the central authority for Master Data Management (MDM) processes, tools, and standards, ensuring data is accurate, consistent, and readily available to support operational excellence, regulatory compliance, and strategic decision‑making.

Key responsibilities

• Design, implement and maintain a comprehensive MDM governance framework covering data ownership, policies, standards and procedures.
• Lead the global MDM data stewardship council and cross‑functional working groups (Operations, IT, Commercial, Finance, Compliance).
• Develop and enforce global MDM policies, data quality standards and stewardship principles.
• Ensure MDM practices comply with GDPR, customs regulations and industry standards.
• Document and standardise global MDM processes for data creation, validation, maintenance, deactivation and archival across all master data domains.
• Design efficient workflows for data requests, approvals and updates, balancing quality with operational speed.
• Continuously optimise MDM processes to improve efficiency, reduce errors and enhance user experience.
• Coordinate integration of MDM processes with upstream and downstream systems to guarantee seamless data flow.
• Develop data quality frameworks, metrics, KPIs and monitoring dashboards; run regular profiling, cleansing and validation routines.
• Identify, investigate and resolve data quality issues, implementing corrective and preventive actions.

Required profile

• Proven experience in leading MDM governance and strategy at a global or multi‑regional level.
• Strong knowledge of data privacy (e.g., GDPR) and industry‑specific regulatory requirements.
• Demonstrated ability to lead cross‑functional stakeholder groups and drive change management initiatives.
• Excellent analytical skills with a track record of designing and optimising data processes.
• Experience coordinating data integration across complex technology ecosystems.

Required skills