Government Relations Officer (UAE National Only)

About the role

The Government and Regulatory Officer is responsible for processing, handling, and responding to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring that all customer and non‑customer cases are handled in a timely, accurate, compliant, and risk‑free manner. The role supports the Manager and the team in meeting unit objectives by assisting with the execution of approved processes, controls, and requirements related to government and regulatory entities.

Key responsibilities

• Process and handle UAE Court Orders according to approved procedures.
• Process and handle Qatar Court Orders and law enforcement agency requests within defined SLAs.
• Manage police letters and enquiries across all UAE emirates.
• Handle public prosecution and CID correspondence in the UAE.
• Manage and respond to email enquiries from government entities or stakeholders.
• Process cases through the Velocity – MOFT system where applicable.
• Ensure all correspondence complies with regulatory instructions and internal policies.
• Monitor, coordinate, and follow up on assigned cases to ensure timely closure.
• Support initiatives that improve operational efficiency and service quality within the unit.
• Coordinate with internal stakeholders (branch managers, unit heads, CIBG, RBG, Operations, Head Office) to resolve issues raised by government entities.