Graduate Officer – Retail Banking (Emirati Talent)

About the role

The Graduate Officer will join the Retail Banking Group to support daily branch operations and deliver high‑quality customer service. This entry‑level position is designed for Emirati talent looking to start a career in banking.

Key responsibilities

• Assist with account opening, cash handling and transaction processing.
• Address client inquiries, resolve issues and provide product information.
• Promote retail banking products and contribute to sales targets.
• Maintain accurate customer records in line with regulatory requirements.
• Collaborate with team members to ensure smooth branch operations.
• Participate in branch projects such as product launches and process improvements.
• Prepare reports on branch performance and customer feedback.
• Stay updated on banking trends, products and digital technologies.

Required profile

• Bachelor’s degree in any discipline.
• Basic understanding of retail banking products, services and processes.
• Strong interpersonal and communication skills.
• Customer‑focused mindset with problem‑solving abilities.
• Ability to work independently and as part of a fast‑paced team.

Required skills

• Familiarity with digital banking platforms.
• Experience using banking software.