Group, Conference and Events Assistant Manager

About the role

Exceptional Hospitality Starts with You. As a Group, Conference and Events (GC&E) Assistant Manager you will support the team in driving revenue through effective sales efforts while creating memorable experiences for guests.

Key responsibilities

• Drive GC&E revenue by maximizing group, conference and event sales opportunities through proactive selling and strong conversion of inquiries.
• Support business performance by reviewing plans, identifying revenue gaps and implementing initiatives to maximize occupancy.
• Execute the sales strategy, ensuring departmental activities align with business objectives and adapt to market changes.
• Build and maintain strong customer relationships, ensuring high satisfaction throughout the sales process.
• Monitor market trends, competitor activity and customer preferences to identify new opportunities.
• Conduct regular spot checks on bookings, contracts and systems to ensure accuracy and compliance.
• Promote the hotel through sales calls, client events, exhibitions and other visibility initiatives.
• Inspire and develop the team by supervising, coaching, mentoring and recognizing achievements.
• Ensure exceptional event experiences by coordinating with operational departments.
• Support department leadership with reporting, forecasting and day‑to‑day commercial initiatives.

Required profile

• Previous experience in Group, Conference & Events, Sales or a related commercial role, preferably in a luxury hotel.
• Supervisory or team‑leadership experience within a hotel sales environment (preferred).
• Strong knowledge of GC&E sales processes, including enquiries, proposals, negotiations and contracting.
• Excellent communication, negotiation and interpersonal skills.
• Strong commercial awareness with the ability to identify and maximize revenue opportunities.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Strong organizational skills, attention to detail and ability to manage multiple events simultaneously.
• Proficiency in hotel systems and Microsoft Office applications; experience with sales and event management systems is an advantage.
• Ability to work effectively under pressure in a fast‑paced hotel environment.
• Positive, proactive and solutions‑focused approach.
• Commitment to delivering exceptional guest experiences and maintaining high hospitality standards.
• Ability to work collaboratively in a diverse, multicultural team.

Required skills

• Hotel systems
• Microsoft Office
• Sales and event management systems