Groups Reservation Coordinator

About the role

Handle enquiries by email or telephone for group bookings, quote and contract confirmed bookings, and manage payments and billing for groups at our Abu Dhabi hotel.

Key responsibilities

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings within standard process time.
• Manage payments for each group, including prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups' arrival.
• Balance and check out group bills upon departure.
• Monitor release dates and cancellation deadlines, updating sales and releasing unsold rooms.
• Work with sales to prepare contracts, load groups into the PMS and manage negotiated rates.
• Maintain organized copies of bills and contracts for accounting purposes.
• Prepare sales updates, pick‑up and release reports for weekly and monthly updates.
• Support the sales team with operational information for weekly meetings.

Required profile

• Previous experience in hotel reservations or a similar position.
• Good knowledge of Opera Cloud systems.
• Confidence in handling incoming calls and emails.
• Ability to work independently and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem‑solving abilities.