Guest Experience Expert – Front Office Agent
St. Regis Hotels & Resorts · Dubai
Job description
About the role
The Guest Experience Expert Front Office Agent creates memorable, personalized experiences for guests throughout their stay at St. Regis Dubai. This role goes beyond standard check‑in/check‑out duties, empowering the employee to anticipate needs, provide local insights, and ensure seamless service.
Key responsibilities
- Deliver a wide range of services that guide guests through their entire stay, from arrival to departure.
- Process operational needs, address guest requests, complete reports, and share highlights of the local area.
- Maintain a safe workplace, follow company policies, protect assets, and uphold quality standards.
- Perform physical tasks such as standing, walking, and moving objects up to 10 lb without assistance.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience needed.
- No specific license or certification required.
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Published 5 hours ago
Expires 2 weeks from now
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St. Regis Hotels & Resorts
Dubai
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