Guest Experience Supervisor
Aloft · Dubai
Job description
About the role
The Guest Experience Supervisor ensures smooth check‑in processes and exceptional service for all guests at the Aloft hotel in Dubai. This role combines front‑desk operations, cash handling, and team leadership to deliver a memorable stay.
Key responsibilities
- Process guest check‑ins, verify identity, assign rooms, issue keys and activate Marriott Rewards.
- Handle all payment types, vouchers, paid‑outs, and ensure accurate billing and cash reconciliation.
- Compile daily reports, cashier and closing reports, and manage contingency lists.
- Assist guests with directions, property information and special requests, coordinating with other staff as needed.
- Support management in training, evaluating, coaching and motivating front‑desk team members.
Required profile
- High school diploma or G.E.D. equivalent.
- Minimum 1 year of related hospitality work experience.
- At least 1 year of supervisory experience in a hotel or similar environment.
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Published 19 hours ago
Expires 1 month from now
8 views · 0 interested
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Aloft
Dubai
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