Guest Relations Agent – Abu Dhabi Yas Island

EMEA · Abu Dhabi

🇬🇧 English

Job description

About the role

Exceptional hospitality starts with you. As a Guest Relations Agent at Hilton Abu Dhabi Yas Island you will greet guests, ensure smooth check‑in and check‑out, and create memorable experiences that brighten each stay.

Key responsibilities

Deliver a warm welcome by greeting guests, completing check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
Support efficient check‑out by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
Provide hotel and local knowledge, including room types, rates, promotions and area information to answer guest inquiries.
Promote hotel services through up‑selling techniques to recommend amenities and maximise revenue.
Delight guests by responding to requests, resolving concerns promptly and managing communications effectively.

Required profile

Passion for hospitality and delivering memorable guest experiences.
Integrity, leadership, teamwork, ownership and a sense of urgency.

Questions fréquentes

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Published 1 week ago

Expires 1 month from now

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EMEA

Abu Dhabi

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