Guest Relations Executive

About the role

The Meydan Hotel, located at the iconic Meydan Racecourse in Dubai, is seeking a Guest Relations Executive to deliver personalised, heartfelt hospitality to all guests, especially VIPs. You will be the first point of contact, ensuring a seamless and memorable experience from arrival to departure.

Key responsibilities

• Welcome guests, respond to inquiries and manage complaints with a warm, professional approach.
• Block and prepare rooms for VIP arrivals, ensuring preferences and amenities are correctly set.
• Coordinate VIP transportation, room service, and housekeeping requests.
• Verify daily Opera system traces, showroom checks, and conduct hotel show‑around tours when required.
• Prepare daily amenities requisitions and control associated costs.
• Perform courtesy calls to in‑house guests and ensure welcome drinks and towels are provided at check‑in.
• Review and update future VIP bookings, maintaining accurate status and preferences.
• Prepare VIP‑specific correspondence and ensure all occasion setups meet hotel standards.

Required profile

• Strong communication, customer‑service and problem‑solving abilities.
• Previous experience in hospitality or front‑office operations.
• Professional appearance in line with The Meydan Hotel standards.
• Ability to work collaboratively with concierge, housekeeping and other departments.

Required skills

• Proficiency with Opera Property Management System (PMS).