Guest Relations Manager – Hospitality
EMEA · Abu Dhabi
Job description
About the role
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. As a Guest Relations Manager you will deliver memorable experiences that make every stay special.
Key responsibilities
- Oversee guest services operations, managing bell services, luggage storage, package delivery, valet, parking and related systems to ensure a seamless guest experience.
- Monitor and elevate service by tracking guest satisfaction, addressing issues and guiding improvements.
- Manage department administration including budgeting, forecasting, policy enforcement and special projects.
- Inspire and develop the team through supervision, performance monitoring, coaching and fostering a positive work environment.
Required profile
- A passion for spreading the light and warmth of hospitality.
- Integrity – always doing the right thing.
- Leadership – inspiring others.
- Teamwork – believing it drives the best outcomes.
- Ownership and accountability.
- Focus on the now – bringing urgency and discipline to each moment.
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Published 1 week ago
Expires 1 month from now
24 views · 0 interested
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EMEA
Abu Dhabi