Guest Relations Manager

About the role

As a Guest Relations Manager at The WB™ Abu Dhabi, you will be the face of hospitality, ensuring every guest feels welcomed and valued. You will lead the guest services team, creating memorable experiences that reflect Hilton’s award‑winning culture.

Key responsibilities

• Oversee daily guest services operations and ensure service standards are consistently met.
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Coordinate with other hotel departments to deliver seamless guest experiences.
• Train, mentor, and motivate the guest relations team to achieve performance goals.
• Monitor guest feedback and implement improvement initiatives.

Required profile

• Proven experience in guest services or hospitality management.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced, guest‑focused environment.
• Leadership aptitude with a passion for team development.

Required skills

What we offer

• Opportunity to work with a globally recognised hotel brand.
• Supportive and award‑winning workplace culture.
• Career development and training programs.
• Competitive compensation package.