Guest Relations Manager

About the role

Exceptional hospitality starts with you. As a Guest Relations Manager you will brighten guests’ days by overseeing day‑to‑day guest services operations and delivering memorable experiences for every stay.

Key responsibilities

• Oversee guest services operations: manage day‑to‑day functions including bell services, luggage storage, package delivery, valet, parking and related systems to ensure a seamless guest experience.
• Monitor and elevate service: track guest satisfaction, address service issues and guide the team to implement improvements that enhance the guest experience.
• Manage department administration: lead budgeting, forecasting, policy enforcement and special projects to support operational effectiveness.
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching and foster a positive, productive work environment.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.