Guest Relations Officer – Emirati Future Leaders

About the role

You will be the first point of contact for visitors, delivering exceptional customer service by greeting guests, answering calls, and handling ad‑hoc administrative tasks. The role ensures a welcoming environment while supporting the smooth operation of the reception area.

Key responsibilities

• Greet, welcome and direct visitors, notifying relevant personnel of their arrival.
• Maintain security procedures, monitor the logbook and issue visitor badges.
• Operate the telecommunication system, handling incoming calls and routing them appropriately.
• Answer visitor inquiries directly or refer them to the appropriate department.
• Keep the reception area clean, safe and organized in line with company policies.
• Maintain up‑to‑date employee and department directories.
• Document and communicate actions, irregularities and ongoing needs to ensure continuity among work teams.
• Support staff by coordinating office supplies, stationery, pantry and cleaning materials.
• Handle office inquiries and prepare regular reports to keep information current.
• Transfer unresolved issues to the designated resource for further action.

Required profile

• Bachelor’s or Diploma degree in any field.
• At least one year of experience in a customer‑service or front‑desk environment.