Guest Relations Officer / Receptionist

About the role

The Guest Relations Officer / Receptionist will be the first point of contact for guests aboard the iconic QE2 hotel in Dubai, ensuring a seamless and memorable stay. This role combines front‑desk operations with proactive guest service, supporting multiple hotel departments.

Key responsibilities

• Evaluate daily hotel occupancy and coordinate with reservations, sales, and housekeeping to maximise guest satisfaction.
• Greet guests, monitor requests and resolve issues promptly.
• Perform check‑in and check‑out procedures using the Opera property management system.
• Answer guest inquiries and incoming calls, providing accurate information on rates and services.
• Prepare and maintain occupancy reports, group and individual arrival logs.
• Create, modify, confirm or cancel reservations and manage room allocations.
• Ensure compliance with key control policies, oversee safe‑deposit boxes and monitor credit limits.
• Support the concierge team and uphold emergency procedures while efficiently managing room availability.

Required profile

• Proven experience as a Hotel Front Desk Agent or Receptionist in the UAE.
• Fluency in English; additional languages are a plus.
• Strong communication and organisational abilities.

Required skills

• Proficiency with the Opera property management system.
• Good knowledge of Microsoft Office applications.