Guest Service Agent

About the role

The Guest Service Agent is the first point of contact for guests at ibis Styles Dubai Dragon Mart Hotel. You will ensure a smooth check‑in and check‑out experience, address guest needs promptly, and uphold the hotel’s high standards of service and safety.

Key responsibilities

• Greet guests on arrival and manage the check‑in process.
• Handle check‑out procedures, including billing and payment processing.
• Respond to guest inquiries, requests, and complaints in a professional manner.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations, cancellations, and modifications using the hotel’s booking system.
• Relay messages and information to guests and team members.
• Coordinate with housekeeping and maintenance to fulfil guest requests.
• Promote hotel services, upgrades, and special packages.
• Maintain accurate guest records, documentation, and financial records.
• Assist with inventory management of supplies and amenities.

Required profile

• High school diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong communication, interpersonal, and conflict‑resolution skills.
• Attention to detail and strong organizational abilities.

Required skills

• Hotel management software
• Microsoft Office Suite