Guest Service Assistant

About the role

The Guest Service Assistant at Crowne Plaza Dubai Marina delivers professional, customer‑focused service to ensure each guest enjoys a memorable stay. This full‑time position supports the front‑desk team in a modern, business‑oriented hotel environment.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests from arrival to departure.
• Process check‑in and check‑out transactions, accurately posting incidental charges using the Front Office system.
• Maintain up‑to‑date knowledge of hotel facilities, local attractions, promotions, and events to answer guest queries.
• Administer front‑desk cashiering standards, adhere to policies, and protect guest privacy.

Required profile

• Minimum 1–2 years experience in a similar role at a four‑ or five‑star hotel or comparable hospitality environment.
• Strong verbal and written communication skills and ability to work with multicultural teams.
• Detail‑oriented, quality‑focused, and able to multitask while meeting deadlines.

Required skills

• Proficiency with computerized Front Office systems.
• Basic technical proficiency in related software applications.