Guest Service Center Agent – Luxury Resort

About the role

The Guest Service Center Agent will be the first point of contact for guests at Qasr Al Sarab Desert Resort, delivering warm, attentive hospitality in line with Anantara’s standards. You will anticipate guest needs, provide accurate information about the resort’s facilities, and ensure every interaction leaves a lasting positive impression.

Key responsibilities

• Handle guest inquiries and requests promptly and courteously.
• Maintain comprehensive knowledge of room types, rates, food & beverage outlets, spa, health club, and promotional offers.
• Operate the PBX system and other front‑office tools to manage reservations and communications.
• Take ownership of guest satisfaction, following up on issues until resolved.
• Suggest innovative solutions to enhance the guest experience.
• Collaborate closely with all hotel departments to ensure seamless service.
• Participate in daily briefings, hotel events, and training sessions to continuously improve skills.

Required profile

• College diploma in hotel management or a related field.
• Previous experience in front office or guest services, preferably in a luxury hotel.
• Strong communication abilities and excellent written and spoken English.

Required skills

• Proficiency with PBX System.
• Experience using Front Office Systems.