Guest Service Executive

About the role

The Meydan Hotel, situated at the heart of Dubai's Meydan Racecourse, is looking for a guest service executive to provide reception services to all guests and respond efficiently to their requests and concerns. The role covers check-in and check-out, accurate cashiering and personalized, professional service.

Key responsibilities

• Follow the rules, procedures and policies set by the Team Leader, report to duty on time and comply with uniform and grooming standards.
• Attend daily briefings led by the Front Office Team Leader or Duty Manager.
• Handle office equipment and tools properly, keep the reception area clean and organized, and maintain accurate shift handovers.
• Protect guest information confidentially and contribute to departmental goals and quality documentation.
• Assist guests throughout their stay, issue room keys following safety and security procedures, and give concierge-style information on promotions, events, activities and local attractions.
• Help with luggage handling on arrival and departure, and communicate guest requests and reservations to the call center with follow-up.
• Handle currency exchange and financial transactions in line with hotel policy, and support other departments when needed.
• Navigate the Opera Cloud PMS for check-in and check-out, and support night audit procedures.
• Be trained on high balance, trace and downtime reports, closing City Ledger, processing rebates and managing finance reports, and complete daily revenue transactions accurately.
• Prepare and distribute operational and night audit reports to management and relevant departments.
• Be trained in life safety, fire and emergency procedures, attend departmental training, and lift and move heavy objects when required.

Required profile

• Fluency in English is essential; additional languages are highly desirable.
• Previous experience in hospitality, especially front office in a lodge or luxury (preferably five-star) hotel, is highly valued.
• Physical ability to lift and handle heavy objects when necessary.
• Strong attention to detail, accuracy and follow-through, able to work independently and meet deadlines.
• Excellent guest service, communication and interpersonal skills.

Required skills

• Opera Cloud PMS
• High balance, trace and downtime reports
• City Ledger closing, rebate processing and finance reports
• Life safety and fire procedures