Guest Service Officer – Telecommunication
AccorHotel · Dubai
Job description
About the role
You will be the first point of contact for guests, creating an exceptional experience from the moment they arrive. As a Guest Service Officer – Telecommunication you will manage all hotel communications and ensure a welcoming atmosphere.
Key responsibilities
- Effectively manage all incoming and outgoing calls in line with brand standards.
- Provide friendly, engaging service to guests at all times.
- Monitor room occupancy and strive to maximise bookings.
- Handle guest communications both inside and outside the hotel.
- Maintain awareness of security, fire and safety procedures.
- Adapt to flexible shift rotations, including night shifts as required.
Required profile
- Diploma or degree in vocational hospitality or Room Division.
- 2 to 5 years of relevant experience.
- Fluent in English; a second language is a plus.
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Published 1 week ago
Expires 1 month from now
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AccorHotel
Dubai
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