Guest Services Associate

About the role

As a Guest Services Associate at Miral Experiences, you will be the first point of contact for visitors to our world‑class attractions in Abu Dhabi. You will ensure a smooth entry, provide accurate information and deliver exceptional service that enhances every guest’s experience.

Key responsibilities

• Welcome guests warmly and guide them through entry procedures.
• Provide clear information on rides, shows, attractions, facilities and ongoing promotions.
• Sell tickets, passes and ancillary products using a computerized POS system.
• Handle cash, vouchers, credit cards and accepted foreign currencies, balancing the cash drawer at the start and end of each shift.
• Maintain queue lanes and turnstiles efficiently to minimise waiting times.
• Upsell and cross‑sell products and services to maximise revenue.
• Address guest inquiries and resolve complaints in line with company policies.
• Adhere to cash‑handling and safety procedures at all times.

Required profile

• Friendly, professional demeanor with a passion for hospitality.
• Strong communication skills and the ability to listen attentively.
• Attention to detail and ability to work accurately with cash and transactions.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

• Proficiency in operating a computerized Point‑of‑Sale (POS) system.