Guest Services Executive – Receptionist

About the role

WhiteCrow Research is seeking a Guest Services Executive – Receptionist to join a fast‑growing retail group in Dubai. The role involves welcoming guests, managing check‑in/out, and delivering personalized service while supporting VIP and repeat‑guest programmes.

Key responsibilities

• Welcome guests and manage accurate, efficient check‑in and check‑out processes.
• Respond promptly to guest inquiries, requests, and special needs such as transportation and dining reservations.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfil guest requirements.
• Resolve minor complaints professionally and escalate complex issues when necessary.
• Promote hotel services, upsell amenities, and maintain accurate guest records in line with service standards.
• Uphold safety, security, and privacy protocols at all times.

Required profile

• High School Diploma; Bachelor’s degree in Hospitality Management or related field preferred.
• 1–2 years of experience in customer service or front‑desk roles within the hospitality industry.
• Strong communication skills and a customer‑first mindset.