Guest Services Officer – Al Dhafra

About the role

The Guest Services Officer is the first point of contact for patients, families and visitors at the Imperial College London Diabetes & Endocrine Centre in Al Dhafra. You will ensure a welcoming, efficient experience while handling registration, appointment scheduling and insurance verification.

Key responsibilities

• Greet and assist patients and visitors, creating a positive first impression.
• Manage patient registration, verify insurance eligibility and schedule appointments.
• Handle cash collections, billing inquiries and ensure accurate patient identification.
• Provide Arabic‑English interpretation for consultations and medical discussions.
• Perform basic clinical assistant duties as required.
• Ensure compliance with DOH, DHA and JCI regulations.

Required profile

• UAE national.
• Fluent in Arabic and English, both spoken and written.
• Strong customer‑service orientation and professional demeanor.
• Ability to work in a fast‑paced healthcare environment.

Required skills

• Arabic (fluent)
• English (fluent)

What we offer

• Opportunity to work in a leading international diabetes and endocrine centre.
• Professional development and training in patient access services.