Head of Aftersales

AG Motors · Dubai

🇬🇧 English

Job description

About the role

The Head of Aftersales leads the aftersales organization, supporting managers across parts, warranty, and technical functions while aligning service and parts strategy with senior leadership.

Key responsibilities

Support Aftersales Managers together with the Parts Manager, Warranty Manager and Technical Manager to ensure cohesive operations.
Collaborate with the Executive Vice President to strategically align Service and Parts functions for maximum efficiency.
Drive achievement of annual net sales and net profit targets through effective revenue growth initiatives.
Communicate with key account customers and evaluate third‑party service providers, including bodyshops, to maintain high service standards.
Provide leadership for operational effectiveness, overseeing strategic planning of the service and parts warehouse, and ensuring excellence in service delivery, parts management, and warranty administration.
Monitor customer satisfaction metrics and implement improvement actions to enhance the overall aftersales experience.

Questions fréquentes

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Source : ats:oracle_hcm

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Published 2 weeks ago

Expires 1 month from now

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AG Motors

Dubai

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