Head of HR Operations

About the role

Drive and manage HR Operations across ADIB Group, supporting employees in all geographies. The role provides strategic direction, implements innovative HR practices and oversees the planning and management of the HR Ops organization.

Key responsibilities

• Advise business groups and Group Heads on staff operations and employee relations issues.
• Manage UAE and GCC pension funds, UAE Central Bank and National Service compliance.
• Oversee local and international medical and life insurance schemes for the group.
• Provide recommendations to HR units on regulator inquiries and support international branches on HR matters.
• Lead redesign, development, implementation and continuous improvement of HR Operations processes.
• Coordinate with HR Management to develop HR strategy and solutions for operations.
• Ensure high‑quality service delivery, controls, root‑cause analysis and policy adherence.
• Drive automation of HR Operations functions and enhance related processes.
• Manage HR Operations budget and cost within approved limits.
• Write and redesign HR policies and procedures.
• Handle individual grievances and fraud investigation cases with the Head of Fraud Investigations.
• Maintain relationships with UAE pension fund, Ministry of Labour, Central Bank, National Service and banking HR managers to stay abreast of trends.

Required profile

• UAE National with a minimum of 10 years experience in Employee Relations.
• Excellent communication skills, both verbal and written.
• Demonstrated leadership, vision and collaborative management style.
• Strong interpersonal skills and commitment to high professional ethical standards.
• Proven people‑management capability and ability to deliver results.