Head of Key Account Management

About the role

Bamboo Card, a Dubai‑based B2B distributor of digital prepaid products, is looking for a senior leader to head its Key Account Management team. You will ensure key accounts are well‑run, clients are satisfied, and the portfolio grows in revenue and profit quarter on quarter.

Key responsibilities

• Define and execute growth strategy for the full key‑account portfolio, segmenting by size, potential and risk.
• Own revenue and gross‑profit targets, forecast monthly, and lead renewals and commercial negotiations.
• Hire, coach and develop Key Account Managers, set targets and allocate accounts.
• Build and maintain the account‑management playbook, health scoring, and CRM standards.
• Personally manage strategic/high‑value clients, act as executive sponsor and handle escalations.
• Collaborate with tech, operations, finance and supplier partners to resolve issues and drive product expansion.

Required profile

• 7+ years in B2B account management or client success, preferably in gift cards, rewards, payments, fintech or SaaS.
• 2+ years leading a team of account or client‑success managers.
• Proven track record of growing portfolio revenue, margin and retention.
• Strong commercial judgement on pricing, margin, credit terms and contracts.
• Comfortable engaging senior client stakeholders and handling difficult escalations.

Required skills

• Experience with API‑based products and close work with technical teams.
• Proficiency in CRM systems and data‑driven account metrics.