Head of Operations - Facilities Management

About the role

The company, a leading UAE‑based integrated facilities management provider, is expanding its large‑scale workforce accommodation portfolio. We are looking for a senior Head of Operations to direct end‑to‑end FM services for resident communities of 5,000 to 25,000 occupants across the UAE.

Key responsibilities

• Oversee day‑to‑day operations of high‑occupancy labour accommodation facilities.
• Ensure uninterrupted delivery of integrated FM services (catering, laundry, housekeeping, maintenance, logistics, security, helpdesk, QHSE).
• Monitor KPIs, operational performance, and service standards; prepare regular reports.
• Manage departmental budgets and drive cost‑optimization initiatives.
• Lead crisis management, emergency response, and operational escalations.
• Guarantee compliance with UAE labour accommodation regulations and QHSE standards.
• Lead multicultural teams across multiple sites while maintaining hygiene, safety, and resident welfare.

Required profile

• Minimum 10 + years of experience in Facilities Management, Camp Management, or Labour Accommodation Operations.
• Proven track record managing large‑scale workforce accommodation facilities in the UAE.
• Bachelor’s degree in Facilities Management, Engineering, Hospitality, Business Administration or a related field.

Required skills

• Operations Management
• Integrated Facilities Management (IFM)
• Camp Operations Management
• QHSE Compliance
• Budget Management
• Team Leadership
• Vendor & Service Management
• Crisis & Emergency Management
• KPI Monitoring & Reporting
• Cost Optimization