Hostess – Guest Reception at 25hours Hotel Dubai

About the role

As a Hostess you will be the first point of contact for guests at the 25hours Hotel One Central, creating a welcoming atmosphere that reflects the brand’s upbeat tone of voice.

Key responsibilities

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk‑ins, ensuring fairness and efficiency.
• Handle reservations using the restaurant’s system, confirm details and communicate changes to the team.
• Answer phone calls promptly, assist with inquiries and record messages or bookings accurately.
• Maintain cleanliness and organization of the reception and entrance areas throughout service.

Required profile

• High school graduate or equivalent.
• Six months to one year of previous serving or hospitality experience preferred.
• Good knowledge of restaurant operations and ability to read and speak English.
• Ability to handle guest complaints with empathy and provide proactive solutions.

What we offer

• Free stays – ten nights per year at any 25hours hotel.
• Generous discounts on bars, restaurants and worldwide hotel bookings through Ennismore.
• Offers from numerous cooperation partners.
• Access to staff parties and a vibrant, informal work culture.