Hostess – Guest Reception & Seating

About the role

The Hostess creates a warm first impression for guests at Ladurée, ensuring a seamless and elegant dining experience. You will greet visitors, manage reservations, and coordinate seating while upholding the brand’s luxury standards.

Key responsibilities

• Welcome guests in a friendly, professional manner.
• Manage restaurant reservations and maintain an organized waiting list.
• Escort guests to their tables, present menus, and assist with inquiries.
• Coordinate with the service team to optimize table turnover and seating arrangements.
• Answer telephone calls, handle reservation requests, and keep accurate records of guest preferences.
• Maintain clean and presentable reception and waiting areas.
• Address guest concerns or complaints professionally and escalate when necessary.
• Support special events, promotions, and VIP arrangements.

Required profile

• High school diploma or equivalent; hospitality qualifications are a plus.
• Previous experience in a hostess, receptionist, or customer‑facing hospitality role.
• Excellent communication and interpersonal skills.
• Strong customer‑service orientation and professional demeanor.
• Ability to work in a fast‑paced environment with attention to detail.
• Flexible availability for shifts, weekends, and public holidays.

Required skills

• Familiarity with reservation systems and basic computer skills.