Hotel Host - Reservations

About the role

The Hotel Host – Reservations will be the first point of contact for guests booking their stay at Hyatt Place Dubai/Al Rigga. You will deliver warm, efficient, and guest‑focused service that reflects the Hyatt brand promise, guiding guests through the entire booking journey.

Key responsibilities

• Handle guest reservations and inquiries with courtesy, efficiency and adherence to Hyatt standards.
• Provide accurate information on hotel services, room features and local attractions.
• Manage guest requests, special arrangements and complaint resolution with care and follow‑through.
• Maintain guest history records and ensure repeat guests are recognized and pre‑registered.
• Uphold financial and data‑handling policies, ensuring accurate reporting.
• Support operational standards, including telephone etiquette and brand compliance.
• Collaborate effectively with colleagues and contribute to a positive team environment.
• Participate in required training, follow hotel policies, and remain flexible to support business needs.

Required profile

• Minimum 2 years experience as a Reservations Agent in hotel operations.
• Relevant degree or diploma in Hospitality or Tourism management is preferred.
• Excellent customer service and communication skills.
• Arabic speaking is an advantage.
• Ability to handle inbound customer service phone calls and build rapport with guests.

Required skills

What we offer

• Opportunity to work with a globally recognised hospitality brand.
• Dynamic team environment with continuous training and development.
• Competitive compensation and benefits aligned with industry standards.