Housekeeping Coordinator – Dubai

About the role

The Housekeeping Coordinator ensures seamless communication and efficient operations within the housekeeping department of Four Seasons Hotel DIFC. This role is pivotal in delivering the high‑standard guest experience expected at a luxury property.

Key responsibilities

• Answer all incoming housekeeping telephone calls and direct requests appropriately.
• Lead special projects aimed at maintaining and improving housekeeping products and services.
• Schedule room assignment boards and verify staffing levels for the following day.
• Organise the housekeeping office, keeping files accurate and up‑to‑date.
• Monitor completion of traces and special requests, and expedite guest requests promptly.
• Record concerns, inform management, and resolve issues to ensure guest satisfaction.
• Communicate any room or engineering issues and follow required protocols.
• Assist with stripping, cleaning, and inspecting rooms as operational needs arise.
• Collaborate professionally with room attendants, house attendants, and laundry attendants.

Required profile

• Strong telephone handling and communication abilities.
• Excellent organisational skills and attention to detail.
• Ability to work harmoniously with a diverse housekeeping team.
• Proactive problem‑solving mindset to address guest and operational issues.

Required skills