ICT Engineer

About the role

Samsung E&A, a specialized EPC company serving the plant industry, is hiring an ICT Engineer for its UAE branch. The role covers operating and maintaining ICT facilities, networks and firewalls and providing end-user technical support, while also supporting ICT infrastructure setup, relocation and demobilization at MENA project sites through business travel and remote assistance.

Key responsibilities

• Install, configure and maintain switches, wireless access points, controllers and LAN/WAN infrastructure.
• Investigate and resolve network connectivity and performance issues.
• Manage firewall policies, NAT and VPNs, analyze logs and troubleshoot faults.
• Maintain configuration backups and support patches and firmware upgrades.
• Inspect and maintain server rooms, servers/NAS, racks, cabling and UPS equipment.
• Support PCs, printers, business applications and video conferencing equipment, and handle file sharing, access permissions and device onboarding/offboarding.
• Coordinate cabling and equipment installation, verify quality and run functional tests.
• Coordinate telecom service activation, changes, cancellations and fault resolution with service providers.
• Maintain ICT asset records, support quotations and purchasing, and update diagrams and operational documentation.
• Apply company security policies and provide after-hours maintenance and emergency support.

Required profile

• Bachelor's degree or diploma in Telecommunications, Networking, Computer Engineering or a related field.
• Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
• Experience operating and troubleshooting enterprise networks and firewalls, and maintaining office ICT facilities with end-user support.
• EPC, construction or engineering project experience preferred.
• CCNA or higher, or an equivalent networking/security certification.

Required skills

• Networking: TCP/IP, VLANs, switching, routing, DHCP, DNS, copper and fiber cabling, MDF/IDF infrastructure.
• Firewall security, NAT, VPNs and log analysis.
• File servers, NAS, access permissions, backups and endpoint security.
• Advanced knowledge of Microsoft Office, Windows and Linux, and of Cisco equipment, Palo Alto Networks firewalls or Cisco ISE.
• Experience with fiber testing, P2P wireless links, CCTV/NVR or NAS/backups is an advantage.

What we offer

• Flight tickets.
• Medical insurance.
• Transportation.