Investigation Coordinator – Corporate Investigation Office

About the role

The Corporate Investigation Administrator provides essential administrative, reporting and operational support to the EDGE Investigations Office. This role ensures that all investigation activities are accurately documented, tracked and securely filed, supporting governance, compliance and quality management systems.

Key responsibilities

• Register, log and maintain investigation cases in the case management system, assigning unique reference numbers and classifications.
• Maintain up‑to‑date case files, track progress, milestones and status updates, and monitor timelines for delays.
• Prepare weekly, monthly and ad‑hoc investigation reports and develop management dashboards showing case volumes, status, severity levels and performance metrics.
• Analyze investigation data to identify patterns, trends and risk indicators for executive reporting.
• Design, maintain and ensure compliance with investigation‑related policies, procedures, SOPs and ISO standards (e.g., ISO 37301, ISO 37001, ISO 9001).
• Support internal and external audits by preparing evidence and managing document control, revisions and approvals.
• Ensure secure storage, proper indexing, easy retrieval and backup of all investigation records, complying with data‑protection and retention policies.
• Manage day‑to‑day office operations, coordinate meetings, interviews and logistics, and prepare meeting packs, agendas and minutes.
• Receive, log and categorize whistleblowing reports from multiple channels while maintaining confidentiality and tracking intake progress.

Required profile

Required skills