IT Business & Technical Support Specialist (Arabic Speaker)

About the role

We are seeking experienced IT Business & Technical Support Specialists to support various operational departments within a leading government entity in Dubai. The role involves close collaboration with business users and IT teams to deliver technical solutions, system enhancements, reporting, automation initiatives, and user support services.

Key responsibilities

• Gather, analyze, and document business requirements.
• Support application enhancements and system development initiatives.
• Coordinate with business stakeholders and technical teams to ensure successful project delivery.
• Develop and maintain dashboards, reports, and data analytics solutions.
• Support system integration activities and API-related projects.
• Participate in testing, implementation, and user acceptance activities.
• Provide technical support, troubleshooting, and issue resolution.
• Assist in AI, workflow automation, and digital transformation initiatives.
• Prepare functional and technical documentation.
• Deliver end‑user training and ongoing support.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 3–8+ years of relevant IT experience.
• Strong communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.
• Arabic and English language proficiency is highly preferred.
• Previous experience within government entities, education institutions, or large operational environments is an advantage.

Required skills

• Power BI / Dashboard Development
• SQL and Data Analytics
• API Integration and System Integration
• Business Analysis and Documentation
• Artificial Intelligence & Workflow Automation Tools
• Software Testing & UAT
• Project Coordination