IT Executive - 25hours Hotel One Central, Dubai

About the role

The 25hours Hotel One Central in Dubai is looking for an IT Executive to manage the hotel's IT plan in line with the group's IT strategy, deliver day-to-day IT support and oversee network and AV services. The position is full-time and permanent.

Key responsibilities

• Manage the implementation of the hotel IT plan through service level agreements (SLAs) and internal quality controls, within agreed budgets, timelines and standards.
• Apply group IT guidelines to implement group-wide hotel systems, operations and enterprise architecture initiatives.
• Assess and update the hotel's IT systems and infrastructure regularly to keep them secure, scalable and reliable.
• Deliver day-to-day IT support (network connections, user access control, hardware configuration) and respond to ad-hoc queries from colleagues and guests.
• Investigate escalated end-user problems and resolve them promptly.
• Oversee network infrastructure operations, installation and maintenance, including LAN, WAN and interconnect points.
• Manage and support audio-visual services, including meeting room setup, event space readiness and AV troubleshooting, and coordinate AV assistance for VIP guests, conferences and presentations.
• Run the day-to-day IT department, motivate subordinates, recommend and implement policy improvements and liaise with internal and external parties.
• Ensure compliance with health, safety and environment procedures and monitor adherence to departmental policies.

Required profile

• Bachelor's degree in Information Technology, Computer Science or equivalent; a Master's degree is also acceptable.
• At least 3 years of IT experience, preferably in the international hospitality industry or a recognised blue-chip organisation.
• Good understanding of core hotel operations and the IT needs of global guest information management and loyalty programs.
• Good budgeting and planning skills and outstanding interpersonal skills.

Required skills

• Microsoft Certified Professional (MCP) or equivalent professional certification.
• Excellent knowledge of key IT processes such as applications, databases and IT support.
• Advanced understanding of ICT and IT security standards.

What we offer

• Free accommodation for ten nights a year across the 25hours hotels.
• Discounts on bars, restaurants and hotel bookings worldwide through the Ennismore group.
• Offers from cooperation partners and staff parties.