IT Service Delivery Manager - Airport Solutions

About the role

Vanderlande is looking for an IT Service Delivery Manager to manage and support its smart IT solutions deployed at airports worldwide, including baggage transport software, data analytics platforms and IT infrastructure. The role connects customers with the Service Management organization and coordinates international specialists to ensure reliable service performance and customer satisfaction. It sits within the Airports IT Services team of the global IT Delivery Group.

Key responsibilities

• Oversee the implementation of new or modified service contracts, aligned with operational capabilities and customer expectations.
• Manage the handover of newly installed systems or services to the Service team.
• Coordinate support efforts by bringing together the right teams, tools and information, and assign and monitor work across internal teams and external partners.
• Work with Service Desks, internal teams and customers to improve Airports IT Solutions and service standards.
• Report on service delivery performance, prioritise known issues for product development teams and analyse customer feedback.
• Facilitate workshops to identify business opportunities and support Sales with service-related input during pre-sales and contract definition.

Required profile

• Professional degree in Computer Science, Information Technology, Information Systems, Mathematics or a related technical field.
• Solid understanding and hands-on experience with IT infrastructure and software development environments.
• Interest in IT and industrial automation, logistics and operational processes.
• Excellent spoken and written English and confidence in cross-functional, multicultural teams; occasional international travel.

Required skills

• Proficiency in ITIL-aligned IT Service Management practices and frameworks.
• Analytical and problem-solving skills, with a proactive, results-focused approach.

What we offer

• Gross monthly salary of EUR 5,665.90 to 7,689.43, with growth beyond this scale for exceeding performance expectations.
• 40 vacation days, flexible working hours and a hybrid workplace (40% remote).
• Health & wellbeing budget of EUR 300 per calendar year, commuting and working-from-home allowances.
• Collective pension scheme, discounts on additional health insurance and on-site health centres.
• Training through Vanderlande Academy and network communities.