IT Support Engineer

About the role

ES World, an international English language training centre with campuses in Dubai and London, is looking for an IT Support Engineer. The role manages and maintains the company's IT infrastructure, servers, network, identity and cloud systems, handles escalated issues, supervises day-to-day helpdesk work and guides the IT Helpdesk Technician.

Key responsibilities

• Systems administration: maintain Windows Server, Active Directory, DNS, DHCP, Group Policy, file servers, user accounts and permissions, and monitor performance, storage, updates and patches.
• Backup and recovery: manage local and cloud backups for servers and Microsoft 365, test restores, administer OneDrive sync and file recovery.
• Hardware and software: install and configure servers, computers, printers and network devices, and deploy applications and standard builds with Intune, Autopilot or SCCM.
• Networks and security: maintain LAN/WAN, switches, routers, Wi-Fi and VPNs, and administer Fortinet FortiGate policies, NAT, web filtering, IPS, remote access and firmware, plus endpoint protection and security incidents.
• Cloud and identity: administer Microsoft Entra ID and Microsoft 365, including users, groups, roles, licences, guest access, MFA, Conditional Access, hybrid identity, device enrolment, apps and SSO, and respond to suspicious activity.
• Communications and site technology: support IP phones/VoIP, CCTV, recording, storage, remote access, access control systems and printers.
• Technical support and documentation: resolve escalated tickets, guide the Helpdesk Technician, and maintain asset, licence and warranty records, network diagrams, configurations, policies and user guides.
• Reporting and finance: prepare weekly and monthly IT reports, annual budgets and expense forecasts, and monitor spending.
• Procurement and vendors: provide technical specifications, compare quotations, coordinate suppliers, supervise installations and repairs, and manage contract, licence and domain renewals.

Required profile

• Bachelor's degree or diploma in IT, Computer Science or a related field.
• 5-7 years' experience in IT support or systems administration; UAE experience preferred.
• Good English, problem-solving and teamwork skills, able to work under pressure.
• A valid UAE driving licence and personal car are an advantage.

Required skills

• Strong networking knowledge (TCP/IP, VLANs, VPNs, firewalls) and troubleshooting.
• Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365 and Fortinet FortiGate.
• Backups, OneDrive, hardware/software deployment, IP phones and CCTV.
• IT reporting, budgeting, forecasting, cost control, procurement and vendor coordination.
• CCNA, MCSE, Microsoft Azure or Microsoft 365 certifications preferred.

What we offer

• Salary of AED 6,500 per month.
• UAE employment visa, medical insurance and annual leave in line with UAE Labour Law.