IT Support Specialist

About the role

We are seeking a proactive IT Support Specialist to join our marketing company in Dubai. You will provide day‑to‑day technical assistance, ensuring that all employees have reliable access to hardware, software and network resources.

Key responsibilities

• Deliver first‑line support to staff, diagnosing and resolving hardware, software and connectivity issues.
• Set up, configure and maintain computers, laptops, printers and related peripherals.
• Install, update and configure business applications and operating systems.
• Manage user accounts, permissions and access to company IT resources.
• Monitor and maintain office IT infrastructure, including network equipment.
• Collaborate with external IT vendors and service providers as needed.
• Document equipment inventory, support tickets and basic IT procedures.
• Assist in maintaining security standards and ensuring smooth system operation.

Required profile

• Previous experience in IT support, help‑desk or technical support roles.
• Good knowledge of Windows operating systems and Microsoft Office suite.
• Familiarity with common business software and basic networking concepts.
• Strong problem‑solving abilities and analytical mindset.
• Excellent communication skills in English, both written and spoken.
• Ability to work independently, prioritize tasks and adopt a proactive attitude.

Required skills

• Windows OS
• Microsoft Office
• Software installation and configuration
• Hardware troubleshooting
• Network troubleshooting basics
• User account and permission management

What we offer

• Competitive salary based on experience.
• Professional, friendly and international work environment.
• Opportunities for career growth and professional development.
• Supportive team, modern office facilities and diverse technical challenges.
• Training and onboarding to help you succeed.