IT Technical Support

About the role

LOCATOR is hiring an IT Technical Support specialist in Dubai, working on site and full time. The role provides professional, responsive and high-quality support to clients using Synosys Technologies software products, resolving technical issues, delivering product training and ensuring a seamless user experience.

Key responsibilities

• Respond promptly to customer inquiries by phone, email and in person
• Provide software training, product demonstrations and feature walkthroughs
• Diagnose and resolve technical issues related to software products and IT systems
• Maintain a high level of customer satisfaction through courteous, efficient, solution-oriented support
• Log and document support activities, resolutions and client feedback in the internal system
• Coordinate with the development team to escalate unresolved issues and track their resolution
• Help improve support processes and contribute to knowledge-base documentation

Required profile

• 1-2 years of experience in IT support or software customer service
• Bachelor's degree in IT, Computer Science, Electronics & Communication or a related field
• Excellent verbal and written English
• Strong analytical thinking, problem-solving skills and a customer-first attitude
• Ability to learn new software systems quickly
• Male candidates from Kerala are preferred; a UAE driving licence is an added advantage