Key Account Customer Success Manager

About the role

Pemo is a fast‑growing spend‑management platform serving SMEs across MENA. We are looking for a Key Account Customer Success Manager in Dubai to own a portfolio of our largest and most complex customers, drive adoption of the full platform, and ensure revenue growth through renewals and expansion.

Key responsibilities

• Own the full lifecycle of key accounts, from handover to activation, renewal and expansion.
• Drive platform adoption beyond cards, including bill pay, approvals, multi‑entity setup and accounting integrations.
• Meet net revenue retention targets by managing renewals, upsell and cross‑sell opportunities.
• Lead executive‑level business reviews that tie Pemo’s value to each customer’s financial goals.
• Act as a trusted advisor to senior stakeholders, providing data‑driven recommendations and early churn risk detection.

Required profile

• 5+ years in Customer Success, Account Management or a similar client‑facing role handling large or enterprise‑grade accounts.
• Proven track record of managing renewals and expansion against clear NRR or retention targets, preferably in SaaS or fintech.
• Experience working with customers in the UAE market and engaging senior stakeholders such as CFOs and founders.
• Strong commercial instinct and data‑driven mindset to spot growth and risk signals.
• Fluency in English and Arabic; additional languages (Hindi/Urdu, Tagalog, Russian) are a plus.

Required skills

• Experience with CS/CRM tools: Vitally, HubSpot, Salesforce, Zendesk, Intercom.
• Familiarity with finance or ERP systems: NetSuite, Xero, QuickBooks, Zoho.