Key Account Manager – E‑commerce

Key responsibilities

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account‑related matters.
• Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross‑selling, and identifying new opportunities within the eCommerce ecosystem.
• Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
• Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
• Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
• Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long‑term partnerships.
• Payment Reconciliations: Perform payment reconciliations, ensuring payments are received on time and discrepancies are resolved efficiently.
• Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
• Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
• Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.