Kitchen Specialist – Retail (IKEA Store)

About the role

The Kitchen Specialist manages the kitchen department within an IKEA store, ensuring high‑quality, cost‑effective operations while driving sales and delivering an excellent customer experience.

Key responsibilities

• Actively promote the Kitchen Design Service to boost sales and encourage add‑on sales.
• Conduct surveys to understand customer shopping experiences and monitor competitors to identify market gaps.
• Schedule and track customer appointments to ensure high service levels and reduce waiting times.
• Collaborate with the Range department to monitor stock levels and recommend order quantities to meet sales targets.
• Coordinate with home delivery and assembly teams, audit kitchen designs and conduct follow‑ups on kitchen jobs.
• Maintain regular customer communication to gain feedback and improve service offerings.
• Assist in preparing annual business plans and budgets, ensuring informed business decisions are made.
• Review and analyze daily and monthly KPIs and reports, creating action plans to achieve goals.
• Control costs through efficient, cost‑conscious methods and encourage team innovation.
• Contribute to the IKEA store's success by working towards sales growth and performance goals.
• Ensure all staff are trained on design systems and kitchen range products, providing development support for store performance and succession planning.
• Prepare productivity plans and supervise kitchen designers to ensure efficiency and budget adherence.
• Create and manage schedules for kitchen designers, considering peak and non‑peak sales days and planning annual leave.

Required profile

• High School/Trade School Graduate.
• 3 to 5 years of experience in a similar role.
• Proficiency in English; Arabic preferred.
• Good grasp of home furnishing markets and trends.

Required skills

• Excellent communication and interpersonal skills.
• Strategic planning and analytical capabilities.
• Strong customer service with a friendly approach.
• Commercial awareness and multitasking capabilities.