Kitchen Specialist – Retail

About the role

The Kitchen Specialist manages the kitchen department within the IKEA store at Jebel Ali, driving sales of the Kitchen Design Service while ensuring a high‑quality, cost‑effective customer experience. The role combines sales, service coordination and performance analysis to meet annual targets.

Key responsibilities

• Promote the Kitchen Design Service and drive add‑on sales.
• Conduct customer surveys and monitor competitors to identify market gaps.
• Schedule and track customer appointments to ensure high service levels and reduce waiting times.
• Collaborate with the Range department to monitor stock levels and recommend order quantities.
• Coordinate with home delivery and assembly teams, audit kitchen designs and follow up on installations.
• Review daily and monthly KPIs, create action plans and control costs.

Required profile

• High School or Trade School graduate with 3–5 years of experience in a similar role.
• Proficiency in English; Arabic knowledge is a plus.
• Good understanding of home‑furnishing markets and trends.

Required skills

• Excellent communication and interpersonal abilities.
• Strategic planning and analytical capabilities.
• Strong customer‑service orientation with a friendly approach.
• Commercial awareness and ability to multitask.