Kitchen Supervisor – Shift Leader

About the role

The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and exceptional guest experience are fulfilled. You will lead the team, manage daily operations, and ensure compliance with Tim Hortons standards.

Key responsibilities

• Leads by example and demonstrates the importance of treating every team member and guest with respect.
• Reacts immediately to issues requiring attention during the shift.
• Provides ongoing, specific direction to team members.
• Encourages an exciting and fun work environment while motivating team members to meet goals.
• Trains, orientates and monitors new team members.
• Reports to Store Manager on team member performance (positive or negative).
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members.
• Responds to guests in a friendly manner while maintaining an appropriate sense of urgency.
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.
• Complies with and enforces all Tim Hortons operating standards.
• Ensures that all product and packaging is properly merchandised and stocked.
• Responsible for shift cash procedures.
• Maintains operational efficiency through use of the work schedule.
• Supervises team members to ensure primary and secondary duties are completed.
• Ensures all store policies are followed during the shift (e.g., cash, meal, break, food safety policies).
• Keeps current on all new information (new product launches, promos, discount schemes).
• Assists the Store Manager in driving sales and transactions during the shift.
• Completes all required shift documentation (records waste, manager walk‑through, store checklist, etc.).
• Escalates to immediate superior any issues or problems.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries, accidents, unsafe conditions, security incidents, and any health‑and‑safety violations to the Store Manager or Area Manager.
• Does not operate any equipment, machine, device, or thing in a manner that endangers anyone.
• Ensures health and safety policies are followed during the shift, including documentation and reporting of work‑related injuries or accidents.
• Supervises and ensures that technical equipment in the store is in working condition.
• Counts money in the cash till at the beginning of shifts to ensure the amount is correct and adequate change is available.
• Receives payment by cash, credit cards, vouchers or automatic debits as required.
• Issues receipts, refunds, or change to customers correctly as required.
• Maintains clean and orderly checkout areas.