Lead Solutions Consultant

About the role

Sprinklr, an AI-native platform for Unified Customer Experience Management, is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement. The role involves presenting customized solutions based on Sprinklr's platform and leading key pre-sales activities.

Key responsibilities

• Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform.
• Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments.
• Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
• Architect scalable, high-performance, cost-efficient enterprise solutions.
• Provide strategic guidance on data architecture, API integrations and multi- and hybrid-cloud environments.
• Lead pre-sales activities such as executive presentations, technical workshops, RFP responses and proof-of-concept engagements.
• Partner with the Sprinklr ecosystem to validate requirements and deliver "art-of-the-possible" demonstrations.
• Apply design thinking and human-centered design principles to enterprise experience solutions.
• Travel up to 40% and remain local to key customer regions.

Required profile

• Bachelor's degree in Computer Science, Mathematics or Engineering; Master's degree preferred.
• 8+ years of experience in enterprise architecture, data architecture and Contact Center/UC environments.
• 5+ years designing solutions within CCaaS platforms.
• Experience implementing AI-driven solutions for martech and social platforms.
• Strong communicator able to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking or industry engagement.
• Proven ability to lead deep architectural discovery engagements.
• Arabic language is required for this territory.

Required skills

• Expertise in cloud contact center ecosystems (e.g. Genesys, Amazon Connect, NICE, Five9).
• Data architecture and API integration knowledge.