Legal Support Officer

About the role

The Legal Support Officer provides comprehensive administrative and operational assistance to the Legal teams, ensuring smooth coordination with external law firms and effective case management. The role also monitors legal systems, records, and oversees the review and processing of legal invoices in partnership with the Finance and Control Department.

Key responsibilities

• Provide professional and administrative support to the Legal teams in managing cases whenever required.
• Coordinate effectively with internal stakeholders and external law firms to facilitate case handling and documentation.
• Support the preparation, review, and renewal of engagement agreements with external law firms.
• Monitor and maintain updates in legal case management systems (e.g., E-Case), including hearing schedules, case status, and document uploads.
• Prepare reports highlighting case progress, updates, and key findings.
• Review, verify, and track law firms' invoices related to collection and litigation cases, ensuring alignment with agreed terms and supporting documentation.
• Coordinate with the Finance and Control Department (FCD) for timely processing and payment.
• Prepare periodic and ad‑hoc reports on legal and collection cases for management review.
• Maintain organized and up‑to‑date records of legal cases, correspondence, and supporting documents.
• Support the preparation and maintenance of Risk and Control Self‑Assessment (RCSA) for Collection Unit activities.
• Monitor assigned control points and ensure compliance with internal policies and frameworks.

Required profile

• 2‑3 years of relevant experience.
• Excellent written and oral communication skills.
• Good knowledge of bank products, policies and procedures.
• Proficiency in Microsoft Office and other computer applications.
• Strong analytical and detail‑oriented mindset.
• Ability to work independently, multitask and take initiative.

Required skills

• E-Case
• Legal case management systems
• Microsoft Office