Logistics Manager - Outbound Delivery Operations

About the role

FITT Meals, a healthy meal plan and food production business based in Dubai with over 150 employees, is looking for an experienced, hands-on Logistics Manager to lead its outbound logistics and delivery operations across all seven emirates. The role takes ownership of customer orders after they are packaged by Production, covering dispatch, route planning, fleet management and final delivery to D2C and B2B customers, while leading a team of drivers and supervisors.

Key responsibilities

• Oversee D2C and B2B deliveries across the seven emirates and manage the receipt, verification, allocation and dispatch of packaged orders.
• Coordinate drivers, schedules, routes and vehicles, resolve operational issues and work with Production, Customer Service and Commercial teams.
• Maintain delivery procedures, escalation processes and contingency plans.
• Optimise routes, driver productivity and vehicle utilisation; manage fleet servicing, maintenance, registrations, insurance and compliance.
• Monitor fleet costs, fuel consumption and performance, and manage logistics suppliers and vehicle purchasing, rental and replacement.
• Lead and develop drivers and dispatch supervisors, oversee scheduling, attendance, training and coverage, and plan capacity for growth and seasonal demand.
• Manage logistics budgets, operating costs and KPIs, and use data, technology and customer feedback to improve efficiency and cost per delivery.
• Support B2B and event logistics, assessing requirements, capacity and costs.

Required profile

• Minimum 5 years' experience in logistics and distribution, including at least 3 years in a management role.
• Extensive experience managing logistics and delivery operations in the UAE is essential.
• Experience in food distribution, FMCG, meal delivery or temperature-controlled logistics is highly desirable.
• Proven experience managing high-volume deliveries, drivers, dispatch teams and vehicle fleets.
• Strong commercial awareness, with experience managing budgets, costs and KPIs.

Required skills

• Confident use of logistics systems, route optimisation tools and performance data.
• Problem-solving, communication and people management skills.