Logistics Supervisor

About the role

A busy transportation network is looking for an experienced Logistics Supervisor to help maintain high service standards by driving innovation and execution. The role covers the daily management of operational duties at the delivery station, supervising logistics assistants, coordinators and delivery associates so that every shipment meets or exceeds its operational KPIs.

Key responsibilities

• Prioritize and continuously improve safety at the delivery station.
• Supervise logistics assistants, coordinators and delivery associates, monitoring their performance and coaching them when needed.
• Partner with supporting departments to improve logistics processes and operations, and communicate with delivery service providers to set expectations and raise quality.
• Interview candidates for associate roles.
• Brief and monitor the workload of drivers and associates, keeping administrative tasks accurate and complete.
• Measure and monitor workflows and daily metrics, helping the Operations Manager track, trend and report site performance regularly.
• Train and mentor new associates, and follow up on and resolve process-related issues as they arise.
• Work in different shifts and do overtime when needed; the role includes physical activity such as pushing carts weighing up to 100 pounds and lifting packages up to 15 kg.
• Help resource the function, including call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.

Required profile

• Experience in warehouse operations.
• Experience in logistics.
• Ability to work in different shifts and to do overtime when needed.

Preferred qualifications

• Experience with planning, performance metrics and process improvement.
• Bachelor's degree or equivalent in a related field.