Manager, Devices as a Service (DaaS) Product

About the role

A Device as a Service (DaaS) team in Dubai is looking for an experienced Manager, Services Product. The role drives the success of daily services operations, MDM solutions, the service partner ecosystem and the mobility business strategy. It suits a strategic thinker with a strong operational background who can manage vendors, respond to sales requirements and launch new service offerings.

Key responsibilities

• Daily services operations: oversee day-to-day DaaS operations, ensure quality service delivery and customer satisfaction, monitor performance, troubleshoot issues and optimise processes.
• MDM solutions: lead development and implementation of MDM solutions, optimise device management and security, and ensure scalability, reliability and compliance.
• Service partner ecosystem: build and maintain relationships with partners, coordinate them for seamless delivery, and monitor performance against SLAs.
• Mobility business strategy: develop and execute a mobility strategy, identify new opportunities, define go-to-market plans and analyse market trends, customer needs and competition.
• Vendor management: manage key vendor relationships, negotiate contracts and agreements and ensure cost-effective, timely delivery.
• Sales support: work with sales teams on customer requirements and RFPs, provide technical expertise during the sales cycle, and develop service proposals, pricing models and customised solutions.
• New service offerings: lead ideation, design and launch of new services, conduct market research, gather customer feedback and define features, pricing and positioning.

Required profile

• Bachelor's degree in a relevant field or equivalent experience, plus 10 years of related experience.
• Proven experience managing MDM solutions, service partners and vendors.
• Strong background in mobility services, DaaS or similar technology-driven service models.
• Technical expertise, business acumen and leadership skills.