Manager - Quality, Guest Experience & Tenant Relations

About the role

As the Manager – Quality, Guest Experience & Tenant Relations you will provide portfolio‑wide oversight of quality, guest experience and tenant relations across Aldar Hospitality’s diverse hospitality and retail assets. You will act as the corporate link between Aldar Group, Hospitality leadership and business units, ensuring governance, performance management and alignment with corporate objectives.

Key responsibilities

• Lead the Quality and Guest Experience strategy, aligning it with Aldar Group Customer Experience requirements and business priorities.
• Coordinate the rollout of Aldar Group Customer Experience programmes and Hospitality‑led initiatives across all business units.
• Serve as the primary liaison between Aldar Group Customer Experience, Hospitality leadership and operational teams, promoting consistent adoption of standards and best practices.
• Facilitate continuous improvement by evaluating operational performance, identifying opportunities and partnering with General and Quality Managers to execute improvement plans.
• Partner with business units to develop, monitor and challenge improvement plans, ensuring timely execution and alignment with corporate priorities.
• Analyse customer insights, assessment outcomes and portfolio performance trends to flag risks, uncover improvement opportunities and advise senior management.
• Promote enhancement of key customer touchpoints throughout the hospitality portfolio.

Required profile

• Proven experience in quality, guest experience or tenant relations management within a hospitality or mixed‑use portfolio.
• Strong governance and performance‑oversight capabilities.
• Ability to translate operational and customer insights into actionable business decisions.
• Excellent collaboration and communication skills to work across corporate, leadership and operational teams.
• Analytical mindset with a focus on continuous improvement and commercial performance.

Required skills