Manager - Quality & Risk Management

About the role

We are seeking a senior manager to lead our Quality and Risk Management function in Dubai. The role will design and oversee enterprise‑wide risk, business continuity, quality, and continuous improvement programs.

Key responsibilities

• Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting and governance.
• Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience.
• Own ISO and quality certifications, ensuring compliance, audit readiness and alignment with international standards.
• Lead internal and external audit programmes, manage findings, root‑cause analysis and corrective actions.
• Define and implement a Quality Management System (QMS) based on ISO and EFQM frameworks.
• Drive a structured Continuous Improvement (CI) pipeline, deploying methodologies and tracking efficiency gains.
• Design and govern enterprise KPI frameworks and performance dashboards.
• Implement risk and internal control frameworks (e.g., RICS), set risk appetite and manage escalation processes.
• Lead process re‑engineering initiatives to improve service delivery, productivity and cost efficiency.
• Digitalise quality and risk processes through audit tracking, risk registers, KPI and CI systems.
• Manage stakeholder feedback mechanisms and translate insights into actionable improvements.
• Promote a culture of quality, risk awareness and continuous improvement across business units.

Required profile

• Proven experience developing and governing ERM, BCM and QMS programmes.
• Strong background in audit management, ISO certification and compliance.
• Demonstrated ability to lead continuous improvement and process optimisation initiatives.
• Excellent analytical skills with experience designing KPI dashboards and data‑driven reporting.
• Ability to influence and coach business units on quality and risk best practices.

Required skills

• Enterprise Risk Management (ERM) frameworks
• Business Continuity Management (BCM)
• ISO standards, EFQM excellence model
• Lean and Six Sigma methodologies
• RICS risk and control frameworks
• KPI framework design and performance dashboards
• Data governance and reporting automation
• Audit and compliance processes